Customer Services are prompt and helpful. The two technicians were polite and respectful, gave good answers to questions and options so I could choose the best and most affordable solution.
Ray Butler
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September 03, 2025
We can't speak highly enough of the team who came to fix our fault. Terry and Ben are absolute stars. They even went back to the office to get the paperwork we needed before Vector would reconnect as we couldn't get it on our phone. Spoke to but didn't meet Dean however he was very helpful too. As for Vector "customer service"...hmmmmm!
Annie Mills
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October 14, 2025
The technicians did a good job and management happily stepped in to help when we needed clarification about the pricing (which was fair). Thanks team!
Naomi Armitage
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May 29, 2024
I had a kitchen extractor put in and I want to say a huge thank you for making the process so easy. Everything looks super great, works perfectly and my place was left so clean and tidy.
Sammy Liu
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July 10, 2019
so far the experience I have had has not been pleasant. I rang them on the 14th of June to book my job on the 26th of June at 7:30am, hoping the job would be done by lunch time as I have two other appointments booked on the same day. On that morning nobody showed up. I rang them to ask why and find out they didn't book me at all. Even though they managed to get somebody to come in the afternoon, I had to spend the whole morning waiting and had to cancel my other two appointments in the afternoon.
They charged me $440 to install five lights and they didn't do a good enoug job. One of the light in the dinning room was not leveled, three lights in my kitchen above the bench were not at the same level and the one in the middle was not leveled. Tried to contact them to come back and adjust them for me and they wanted to charge me and refused to come back at all. When trying to reason with them, they tried to blame back to me that I didn'y buy the suitable lights. Well, you accepted the job and you get paid every minute you work on it, why wouldn't I expect a good outcome of every dollar I paid.
I paid for the bill straight after I received it on the 1st of July, and received another bill on the 8th of July asking me to pay for it again.
Will file a claim through dispute tribunal to collect the money that I have to spend to fix their job.
Our Address
9 Dundonald Street, Eden Terrace, Auckland 1021, New Zealand
Claim Listing: Laser Electrical Auckland Central
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Customer Services are prompt and helpful. The two technicians were polite and respectful, gave good answers to questions and options so I could choose the best and most affordable solution.
We can't speak highly enough of the team who came to fix our fault. Terry and Ben are absolute stars. They even went back to the office to get the paperwork we needed before Vector would reconnect as we couldn't get it on our phone. Spoke to but didn't meet Dean however he was very helpful too. As for Vector "customer service"...hmmmmm!
The technicians did a good job and management happily stepped in to help when we needed clarification about the pricing (which was fair). Thanks team!
I had a kitchen extractor put in and I want to say a huge thank you for making the process so easy. Everything looks super great, works perfectly and my place was left so clean and tidy.
so far the experience I have had has not been pleasant. I rang them on the 14th of June to book my job on the 26th of June at 7:30am, hoping the job would be done by lunch time as I have two other appointments booked on the same day. On that morning nobody showed up. I rang them to ask why and find out they didn't book me at all. Even though they managed to get somebody to come in the afternoon, I had to spend the whole morning waiting and had to cancel my other two appointments in the afternoon. They charged me $440 to install five lights and they didn't do a good enoug job. One of the light in the dinning room was not leveled, three lights in my kitchen above the bench were not at the same level and the one in the middle was not leveled. Tried to contact them to come back and adjust them for me and they wanted to charge me and refused to come back at all. When trying to reason with them, they tried to blame back to me that I didn'y buy the suitable lights. Well, you accepted the job and you get paid every minute you work on it, why wouldn't I expect a good outcome of every dollar I paid. I paid for the bill straight after I received it on the 1st of July, and received another bill on the 8th of July asking me to pay for it again. Will file a claim through dispute tribunal to collect the money that I have to spend to fix their job.