I was booked in for a 6.05pm appointment this evening, I came early an was greeted by the amazing team of Evelyn, Ash and Fabian. Because they had two no shows i was able to go in right away which was awesome. They were so warm welcoming friendly I hadn't gone for an eye test since 2018 so I was a little anxious an bit worried but they made my experience so good I can't wait to go back. Evelyn was my optometrist and my experience was so amazing she made it easy an then it was over. Thank you team for making my experience with your site an easy wonderful and happy one...thank you for your friendly welcoming warm service.
I cannot wait to come in next week to get my glasses sorted. Your team is amazing keep doing the great work you are doing.
One feedback I would say is that to make the appointments work better would be to have like a book fee, which would mean that clients would be more likely to turn up of they get charged a fee. Make sense cause your service was 5 star rating
Neta Tomokino
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February 01, 2025
👓 After visiting Sylvia Park Specsavers due to their wider range I couldn’t find anything I liked. Popping upstairs to Bailey Nelson we were helped by the wonderful Theo.
I walked out with my order ready to be collected within 7-10days. The price I was quoted for 1 pair of glasses through Specsavers meant I could get 2 pairs of funky groovy frames I was absolutely happy with. The anti-reflective was priced at $100 per glasses however for the same thing Bailey Nelson charge $40.
Thank you Theo, your patience, knowledge and understanding of your customer meant I was able to get my script for lens sorted and in a pair of frames that I loved as opposed what was best for the occupational lens I was recommended. Theo listened to hear my needs, was not judgemental in his advice & was really genuine and sincere with his customer care.
If you are looking for a good solid pair of frames, get tested & pick your frames through this place! Make sure you ask for Theo 🙌🇨🇰 New Year! New Me! 🤓
Traceylee McGlynn
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March 29, 2025
Amazing experience at Bailey Nelson Sylvia Park! I have never experienced such a professional service EVER at an optometrist. From walking in and having Theo provide incredible customer service, the optometrist (lady) who was super thorough (never had testing like this before!) and exactly the same when my husband and I went to pick up our glasses. Theo ensured we were well taken care of, from the beginning to the end. Forget about the rest...seriously!...go to the best!
Peter Cree
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February 24, 2025
The optic sales person Theo was fantastic. It’s not my first time buying from them, but I wanted to point out that Theo stood out from the rest, the way he broke down the fitment process and provided all the necessary information was excellent.
Once the glasses arrived a week later, he adjusted the nose pads and configured the eyeglass stems to wrap around my ear, massaging the fitment like he was some kind of masseuse. You could tell he is very good at what he does and goes the extra mile for people.
A very genuine person who is truly there to help you on your eye care journey.
Respect and thanks again!
Andrew Lameko
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April 11, 2025
Really loved there customer service to Theo and the team your team was amazing. For me being the first time ever wearing glasses you didn’t hesitate to help me. Greatful for helping me look forward to receiving my second pair.
Our Address
Shop 252, Sylvia Park, 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand
Claim Listing: Bailey Nelson Optometrist – Sylvia Park
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I was booked in for a 6.05pm appointment this evening, I came early an was greeted by the amazing team of Evelyn, Ash and Fabian. Because they had two no shows i was able to go in right away which was awesome. They were so warm welcoming friendly I hadn't gone for an eye test since 2018 so I was a little anxious an bit worried but they made my experience so good I can't wait to go back. Evelyn was my optometrist and my experience was so amazing she made it easy an then it was over. Thank you team for making my experience with your site an easy wonderful and happy one...thank you for your friendly welcoming warm service. I cannot wait to come in next week to get my glasses sorted. Your team is amazing keep doing the great work you are doing. One feedback I would say is that to make the appointments work better would be to have like a book fee, which would mean that clients would be more likely to turn up of they get charged a fee. Make sense cause your service was 5 star rating
👓 After visiting Sylvia Park Specsavers due to their wider range I couldn’t find anything I liked. Popping upstairs to Bailey Nelson we were helped by the wonderful Theo. I walked out with my order ready to be collected within 7-10days. The price I was quoted for 1 pair of glasses through Specsavers meant I could get 2 pairs of funky groovy frames I was absolutely happy with. The anti-reflective was priced at $100 per glasses however for the same thing Bailey Nelson charge $40. Thank you Theo, your patience, knowledge and understanding of your customer meant I was able to get my script for lens sorted and in a pair of frames that I loved as opposed what was best for the occupational lens I was recommended. Theo listened to hear my needs, was not judgemental in his advice & was really genuine and sincere with his customer care. If you are looking for a good solid pair of frames, get tested & pick your frames through this place! Make sure you ask for Theo 🙌🇨🇰 New Year! New Me! 🤓
Amazing experience at Bailey Nelson Sylvia Park! I have never experienced such a professional service EVER at an optometrist. From walking in and having Theo provide incredible customer service, the optometrist (lady) who was super thorough (never had testing like this before!) and exactly the same when my husband and I went to pick up our glasses. Theo ensured we were well taken care of, from the beginning to the end. Forget about the rest...seriously!...go to the best!
The optic sales person Theo was fantastic. It’s not my first time buying from them, but I wanted to point out that Theo stood out from the rest, the way he broke down the fitment process and provided all the necessary information was excellent. Once the glasses arrived a week later, he adjusted the nose pads and configured the eyeglass stems to wrap around my ear, massaging the fitment like he was some kind of masseuse. You could tell he is very good at what he does and goes the extra mile for people. A very genuine person who is truly there to help you on your eye care journey. Respect and thanks again!
Really loved there customer service to Theo and the team your team was amazing. For me being the first time ever wearing glasses you didn’t hesitate to help me. Greatful for helping me look forward to receiving my second pair.